Niello MINI
2020 Fulton Avenue, SACRAMENTO CA 95825 • Toll Free: (877) 270-3209 • Service: (877) 270-3209
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.9
  •   5.0
    "It was truely a pleasure, Thad was wonderful to work with."   –   Robert M., NEVADA CITY, CA Feb 16, 2012
  •   5.0
      –   Ronald R., OROVILLE, CA Feb 16, 2012
  •   5.0
      –   MINI Owner, ELK GROVE, CA Feb 15, 2012
  •   5.0
    "Thadeus was extremely helpful and we were in and out quickly and efficiently."   –   Nathan P., RICHMOND, CA Feb 9, 2012
  •   5.0
      –   Edward A., BERKELEY, CA Feb 6, 2012
  •   5.0
    "As, a second time Niello MINI shopper, Im continually impressed with the service I receive. I have purchased both of my MINI's from Creed Cate. Creed and his co-workers as well Mark Ray made my shopping experience easy, enjoyable and made me feel confident in my purchase."   –   Lindsay S., SACRAMENTO, CA Feb 6, 2012
  •   5.0
    "Mark answered all of our questions and helped us pick out the right cars. He is great!"   –   ., LAS VEGAS, NV Feb 6, 2012
  •   5.0
      –   ., LAS VEGAS, NV Feb 6, 2012
  •   5.0
    "Mark was awesome to wrok with."   –   ., LAS VEGAS, NV Feb 6, 2012
  •   5.0
    "Mark Ray is great! He was a pleasure to work with!"   –   ., LAS VEGAS, NV Feb 6, 2012
  •   5.0
      –   David D., ELK GROVE, CA Feb 5, 2012
  •   5.0
      –   Clayton S., EL DORADO HILLS, CA Feb 2, 2012
  •   5.0
      –   MINI Owner, TRAVIS AFB, CA Jan 31, 2012
  •   5.0
      –   Sharon G., ISLETON, CA Jan 31, 2012
  •   5.0
      –   Jasdeep K., GRIDLEY, CA Jan 29, 2012
  •   5.0
      –   Mark L., CITRUS HEIGHTS, CA Jan 27, 2012
  •   5.0
      –   Francis G., EUREKA, CA Jan 26, 2012
  •   5.0
      –   Patrick B., CLOVERDALE, CA Jan 17, 2012
  •   5.0
      –   MINI Owner, SACRAMENTO, CA Jan 12, 2012
  •   4.5
      –   Bryon M., GRANITE BAY, CA Jan 10, 2012
  •   5.0
    "My third new vehicle from Niello, and another first class experience thanks to Rowland!"   –   Stanley N., YUBA CITY, CA Jan 9, 2012
  •   5.0
    "This is our third new Mini. This is the second one we purchased from Niello. We chose to buy from Niello again essentially due to the outstanding after purchase care. We think Hans and the service department are the best reason for buying at Neillo!"   –   John E., FRESNO, CA Jan 8, 2012
  •   4.5
      –   Missy M., ROSEVILLE, CA Jan 8, 2012
  •   5.0
    "Creed was very helpful and informative. His knowledge base was extensive and his ability to answer questions proved beneficial. Ron in finance was great too. An overall wonderful experience. We've bought cars from many places and this truly was the best experience my husband and I have had. Thank you."   –   Elisheba M., ROSEVILLE, CA Jan 7, 2012
  •   5.0
      –   Franco C., SUISUN CITY, CA Jan 7, 2012
  •   5.0
      –   MINI Owner, NAPA, CA Jan 3, 2012
  •   5.0
      –   Larry B., LINDEN, CA Dec 29, 2011
  •   5.0
      –   Debora G., DAVIS, CA Dec 27, 2011
  •   4.5
    "This is our 3rd purchase from Niello (2 MINIs and a HUMMER, go figure) and we've always been treated with courtesy and respect. Plus, we always feel that we're participating in some sort of fun club by purchasing a MINI - which I guess we are and we'll probably be back 5 years from now for another new one!"   –   Victor L., SACRAMENTO, CA Dec 22, 2011
  •   5.0
    "Rowland was extremely helpful and easy to work with. He made our purchase experience truly exceptional."   –   MINI Owner, DAVIS, CA Dec 20, 2011
  •   5.0
      –   MINI Owner, FAIRFIELD, CA Dec 20, 2011
  •   5.0
      –   Charles C., FREMONT, CA Dec 18, 2011
  •   5.0
      –   Nirav S., SANTA CLARA, CA Dec 15, 2011
  •   4.5
      –   MINI Owner, FAIR OAKS, CA Dec 7, 2011
  •   5.0
    "It was totally worth the drive to go to Sacramento from the Bay Area to purchase our new Mini Countryman. I picked out the exact car from the lot and did most of the negotiation over the phone prior to even visiting the dealership, and I felt very comfortable and prepared by the time I met Thad (our sales person). The entire purchase and delivery experience was seamless."   –   MINI Owner, BERKELEY, CA Dec 7, 2011
  •   5.0
    "Purchasing my car was a great experience. Sales people were friendly they made the experience very non threatening as I've experienced elsewhere in the past."   –   Kay G., SACRAMENTO, CA Dec 6, 2011
  •   5.0
    "Thank you for working so hard to find exactly the MINI we wanted and making this the best car buying experience ever."   –   MINI Owner, RICHMOND, CA Dec 6, 2011
  •   5.0
      –   Meghan M., ROCKLIN, CA Dec 5, 2011
  •   5.0
    "There Internet Sales process was a breeze. Negotiated the price, set up financing and confirmed rate over the phone. When we arrived to pick up the car, it was ready to go. There was a little wait to sign paperwork, but they used the time to explain our features. Our sales contact was busy for the first few minutes so someone else showed us the car and stayed with us until our guy was ready - Great teamwork! No surprises in Financing - rate and payment were EXACTLY what we were expecting. Since we came from 2 hours away we were very happy with the experience."   –   MINI Owner, SAN JOSE, CA Dec 5, 2011
  •   5.0
      –   Michael R., CHICO, CA Dec 4, 2011
  •   5.0
    "I have purchased several cars over the years and it has never been enjoyable; until now. The process was truly a pleasure."   –   Melanie K., SACRAMENTO, CA Dec 4, 2011
  •   5.0
      –   Anna N., LOOMIS, CA Dec 4, 2011
  •   5.0
      –   Ken Y., DAVIS, CA Dec 1, 2011
  •   5.0
    "Rowland was such an exceptional salesperson because he is an expert in Mini Cooper cars and explains everything calmly, and honestly if he doesn't know the answer, and patiently listens to our needs. He also went above and beyond in helping us learn all we can about our new Clubman, knowing we couldn't possible consume everything he was teaching us. We consider ourselves blessed to have been helped by Rowland."   –   Rose Ann L., STOCKTON, CA Nov 29, 2011
  •   5.0
    "While I waited about 6-7 weeks for delivery, my expectations were set properly up front. All my requested feature options were as expected and my experience throughout the process was positive due to good communication from the Niello Mini Team."   –   MINI Owner, WILTON, CA Nov 28, 2011
  •   5.0
      –   Robert J., LINCOLN, CA Nov 28, 2011
  •   5.0
    "Amazing, I was treated in a profession manner. Any questions I had were answered. I have been test driving multiple smaller SUV type vehicles, from Cadilacs to Hondas and was leaning toward an Acura, however I wanted power and ecomomy, Mr. Spero showed me how I could get both in the mini."   –   Kristine K., ELK GROVE, CA Nov 28, 2011
  •   4.5
      –   Christopher C., MONTARA, CA Nov 27, 2011
  •   5.0
    "Very happy with the professional approach of your sales team. A great experience. Thanks"   –   MINI Owner, ESCALON, CA Nov 27, 2011
Service Rating 4.7
  •   4.0
      –   Loretta S., Sacramento, CA Feb 18, 2012
  •   4.5
      –   James F., Fresno, CA Feb 18, 2012
  •   5.0
      –   Gregory G., Folsom, CA Feb 18, 2012
  •   5.0
    "over and above in taking care of my service and of me. knowing my mother was in the hospital best wishes was extended and consideration for me was sincerely appriciated."   –   MINI Owner, Yuba City, CA Feb 18, 2012
  •   5.0
      –   Katherine P., Sacramento, CA Feb 17, 2012
  •   5.0
      –   Darnell A., Fresno, CA Feb 16, 2012
  •   5.0
      –   Nancy M., Rocklin, CA Feb 16, 2012
  •   5.0
    "A great service advisor!"   –   Alan V., Grass Valley, CA Feb 15, 2012
  •   1.5
      –   Calvin S., Vacaville, CA Feb 15, 2012
  •   4.5
      –   Steve M., Sacramento, CA Feb 13, 2012
  •   5.0
    "I was very nervous to have my "meanie" serviced at a new dealership as I was a San Francisco resident until recently. I was VERY pleased with my experience and from now on will make sure to take my meanie to this dealership. I felt the service was superior to that of San Francisco's service."   –   Lily N., Davis, CA Feb 13, 2012
  •   5.0
      –   Gary K., Vacaville, CA Feb 12, 2012
  •   5.0
      –   Denyse S., Folsom, CA Feb 11, 2012
  •   4.5
      –   Leland H., Auburn, CA Feb 11, 2012
  •   5.0
      –   Chuck R., Vacaville, CA Feb 11, 2012
  •   5.0
    "Andrew was instrumental in getting everything in motion for my MINI to be repaired and it was a wonderful experience. When I picked up my car, Andrew made sure I was in capable hands as he was off that day and Cha was simply amazing. Everyone was accommodating and "on their game". It's great coming to a dealership where everyone is "on their game" with MINI and all your products. Awesome!"   –   Tim L., Fresno, CA Feb 11, 2012
  •   5.0
    "Cha, our representative on this occasion, as well as times in the past, is ALWAYS very friendly, helpful and courteous. Excellent representative for your company and specifically the service center department"   –   Felicia S., Rocklin, CA Feb 10, 2012
  •   4.5
    "You guys are so nice! When I came to pick up my car for routine brake service, the exterior light warning came on. It was late, but Andrew checked all the lights to find out which one wasn't working and replaced the light while I waited without any charge, paperwork, or hassle. Thank you!"   –   Emma S., Roseville, CA Feb 10, 2012
  •   4.0
      –   Jamie A., Placerville, CA Feb 10, 2012
  •   5.0
      –   Amber B., Carmichael, CA Feb 10, 2012
  •   5.0
    "Excellent service. The Service Tech, Cha Vang, was very thorough, pleaseant and efficient."   –   Kimberley M., Sacramento, CA Feb 9, 2012
  •   5.0
      –   Michael S., Gold River, CA Feb 9, 2012
  •   5.0
      –   Timothy S., Vacaville, CA Feb 8, 2012
  •   5.0
      –   Guy B., Ryderwood, WA Feb 7, 2012
  •   5.0
      –   Thomas K., Sacramento, CA Feb 7, 2012
  •   4.5
      –   Melinda S., West Sacramento, CA Feb 6, 2012
  •   4.5
    "Everyone was very attentive and professional at Neillo Mini in Sacramento."   –   MINI Owner, San Francisco, CA Feb 5, 2012
  •   5.0
      –   James M., Nevada City, CA Feb 5, 2012
  •   5.0
      –   Amy L., Sacramento, CA Feb 3, 2012
  •   5.0
      –   Clayton S., El Dorado Hills, CA Feb 3, 2012
  •   4.5
    "Did have to wait an hour longer than I expected, but the coffee was great!"   –   MINI Owner, Auburn, CA Feb 3, 2012
  •   5.0
    "I called in the am for appointment: I got in after lunch & out in 2 hours."   –   Ron C., Folsom, CA Feb 3, 2012
  •   5.0
      –   Meredith F., Livermore, CA Feb 2, 2012
  •   5.0
      –   William B., Auburn, CA Feb 2, 2012
  •   4.5
      –   Henry M., Chico, CA Feb 2, 2012
  •   5.0
      –   Adriana Q., Winters, CA Feb 2, 2012
  •   5.0
      –   Gloria C., San Francisco, CA Feb 1, 2012
  •   4.5
      –   MINI Owner, Ione, CA Feb 1, 2012
  •   5.0
      –   James M., Stockton, CA Feb 1, 2012
  •   5.0
      –   Joyce L., Sacramento, CA Feb 1, 2012
  •   4.5
      –   Mary H., Sacramento, CA Feb 1, 2012
  •   5.0
      –   MINI Owner, Davis, CA Jan 30, 2012
  •   4.5
      –   Andrea L., Columbia, CA Jan 30, 2012
  •   5.0
      –   Jack F., Newcastle, CA Jan 29, 2012
  •   5.0
      –   Joanne C., El Dorado Hills, CA Jan 29, 2012
  •   5.0
    "I really appreciate the courteous treatment I receive from the Niello employees. Thanks for the great service."   –   Donna T., Acampo, CA Jan 29, 2012
  •   5.0
      –   MINI Owner, Colfax, CA Jan 29, 2012
  •   4.5
      –   MINI Owner, Eureka, CA Jan 29, 2012
  •   5.0
      –   Aaron D., Sacramento, CA Jan 28, 2012
  •   4.5
    "Cha is fantastic. I made my appointment online but it didn't go through to him. Even though Cha wasn't expecting me, he helped me right away. You may want to check your online system, I got a confirmation and the appointment still shows in my account but he didn't get it. The appointment system was the only thing I had difficulty with."   –   Kim G., CARMICHAEL, CA Jan 28, 2012
  •   5.0
      –   MINI Owner, Roseville, CA Jan 28, 2012
  •   4.5
      –   Andrew H., Granite Bay, CA Jan 27, 2012
  •   5.0
    "Andrew was great"   –   Audrey W., Antelope, CA Jan 27, 2012
  •   4.5
      –   Bryn M., Oakland, CA Jan 26, 2012
  •   5.0
      –   Virginia H., Fair Oaks, CA Jan 25, 2012
  •   5.0
      –   Gerry P., Shasta, CA Jan 25, 2012
  •   4.0
    "I brought my Mini in for a warranty fix in the morning. They said they would call me and let me know the status, but that never happened. I called them after work which happened to be right when they were finishing the service. All in all, it worked out. I would've liked to known what was going on during the day so I could've determined if I need a rental car longer, or to schedule with my friends to pick it up."   –   Benjamin H., Folsom, CA Jan 24, 2012
  •   5.0
    "It was Great"   –   MINI Owner, Northridge, CA Jan 22, 2012
  •   5.0
      –   Steven C., Roseville, CA Jan 22, 2012
  •   5.0
    "WORK COMPLETED AS REQUIRED. NO ISSUES. VEHICLE BACK TO RUNNING AS SHE WAS DESIGNED TO WHEN NEW."   –   John D., Roseville, CA Jan 21, 2012
  •   5.0
      –   Gaylord R., Broderick, CA Jan 21, 2012
  •   5.0
      –   Christopher W., Sacramento, CA Jan 20, 2012
  •   5.0
      –   MINI Owner, Sacramento, CA Jan 20, 2012
  •   5.0
      –   Robert W., Carlsbad, NM Jan 20, 2012
  •   4.0
      –   MINI Owner, Roseville, CA Jan 19, 2012
  •   4.5
      –   Susan H., Gold River, CA Jan 19, 2012
  •   5.0
      –   Richard W., WOODLAND, CA Jan 19, 2012
  •   4.5
      –   Melanie C., Lodi, CA Jan 18, 2012
  •   4.5
      –   Robert S., Sacramento, CA Jan 18, 2012
  •   5.0
      –   Charlotte N., Elk Grove, CA Jan 15, 2012
  •   5.0
      –   Elizabeth C., Lodi, CA Jan 15, 2012
  •   5.0
      –   Rojanasathein R., Roseville, CA Jan 14, 2012
  •   3.0
    "regular service and an attempt to repair some ongoing issues"   –   MINI Owner, Sacramento, CA Jan 13, 2012
  •   4.5
      –   MINI Owner, Folsom, CA Jan 13, 2012
  •   5.0
      –   Fabio J., Healdsburg, CA Jan 12, 2012
  •   5.0
      –   MINI Owner, Stockton, CA Jan 11, 2012
  •   5.0
    "Hans Dinse was spectacular!!!!"   –   George B., Rancho Murieta, CA Jan 11, 2012
  •   4.5
      –   Debra G., Sacramento, CA Jan 10, 2012
  •   5.0
      –   MINI Owner, Sacramento, CA Jan 9, 2012
  •   4.5
      –   MINI Owner, Sacramento, CA Jan 8, 2012
  •   1.0
    "Last Saturday (12/31/11), Cha did fine as a service adviser, but I was told the parts were in stock, when actually the reflector was not. Because of that I had to make a second trip yesterday (1/4/12) to get the reflector, and then the self threading nuts to attach it to the body trim were not in stock. Pretty pathetic that you can't keep that type of inventory in stock. As to the broken eyebrow piece, the service tech should have taken a few minutes to see how badly it was damaged and recommended a replacement. I originally told Cha I would look at trying to repair it, but an "expert" opinion could have told me the repairing it was not possible."   –   MINI Owner, Lodi, CA Jan 8, 2012
  •   4.0
    "The first time I called your service department for an appointment I had to leave a voice mail. That was at 7:30am on I believe a Friday. No one ever returned my call so I called back at 5pm same day. This was an electrical issue and was concerning to me. Because you never returned my call I had to wait another week and a half, until I was back in town. Your service person (Andrew?) told me if I don't receive a call back within a half hour, that I should call back. Not really a great plan if you ask me. A customer called you. You should call them back. Period."   –   MINI Owner, San Francisco, CA Jan 7, 2012
  •   5.0
      –   Kenneth L., El Dorado Hills, CA Jan 6, 2012
  •   5.0
      –   Michael M., Roseville, CA Jan 6, 2012
  •   5.0
    "I waited for the service and I had my car back in a little over an hour, great job."   –   Michael C., Sacramento, CA Jan 6, 2012
  •   4.5
    "I called in the morning on Jan 2 to have a warranty issue addressed (delaminated window chrome strip) with my Mini Countryman. Was able to get appointment within an hour, parts were in stock, whole issue was taken care of while I waited. Andrew facilitated everything and was great."   –   Michael P., Granite Bay, CA Jan 6, 2012
  •   5.0
    "Best experience I've ever had from a dealer! Timely service, went the extra mile to make it convenient for me (performed filter changes & brake fluid change slightly early - prevented another appt a month later), ensured I was comfortable (3 times offering a ride if I wanted it), and washed the car after the service."   –   Rick A., Rocklin, CA Jan 3, 2012
  •   4.5
      –   Jose O., Sacramento, CA Jan 3, 2012
  •   5.0
      –   Marcelina I., Roseville, CA Jan 2, 2012
  •   4.5
      –   Kelly N., Napa, CA Jan 2, 2012
  •   5.0
    "I had a great experience at this MINI dealer. Cha Vang went above and beyond to address my concerns. Thanks again."   –   Pahoua V., Merced, CA Dec 31, 2011
  •   3.5
    "We were adding additional racing stripes and the detailing department didn't know how to do it properly. Service ended up calling in someone from the outside. They should have done this at the onset and saved us a day without the car."   –   John H., Carmichael, CA Dec 31, 2011
  •   5.0
      –   Amy J., Little Rock, AR Dec 31, 2011
  •   5.0
      –   Steve T., Folsom, CA Dec 31, 2011
  •   5.0
      –   Nancy H., Placerville, CA Dec 31, 2011
  •   3.5
      –   MINI Owner, Sacramento, CA Dec 31, 2011
  •   4.5
      –   Bruce C., Orangevale, CA Dec 30, 2011
  •   5.0
      –   MINI Owner, Rio Linda, CA Dec 29, 2011
  •   4.5
      –   Jeannette S., Elk Grove, CA Dec 28, 2011
  •   4.5
    "This was my first experience with Niello. All staff we encountered were friendly and helpful. Our wait was pleasant. Our service representative, Andrew, kept us updated, answered questions and made our first visit to Niello a good experience."   –   MINI Owner, Stockton, CA Dec 27, 2011
  •   5.0
      –   Michael Z., Granite Bay, CA Dec 27, 2011
  •   5.0
    "Everyone was wonderfully helpful and respectful. Very service oriented and friendly. I was pleased with the shuttle service to help make best use of my time while my car was being serviced. Thank you!"   –   Linda J., Placerville, CA Dec 26, 2011
  •   5.0
      –   Deborah G., Elk Grove, CA Dec 25, 2011
  •   5.0
      –   Mark L., Citrus Heights, CA Dec 24, 2011
  •   3.5
      –   MINI Owner, Vacaville, CA Dec 23, 2011
  •   5.0
      –   Michael K., Chico, CA Dec 23, 2011
  •   5.0
    "My experience was the best I have ever received. Everything was explained and felt that my concerns about the mini were understood and the person helping me (Hans) was extremly patient and made sure that everything went smoothly."   –   Kim R., Rescue, CA Dec 23, 2011
  •   5.0
      –   MINI Owner, Woodland, CA Dec 23, 2011
  •   5.0
      –   Kent O., Elk Grove, CA Dec 23, 2011
  •   5.0
      –   Lara R., Richmond, CA Dec 22, 2011
  •   5.0
    "I was most impressed with the calm professionalism of Andrew Marshall in MINI Service. He not only took care of my needs he did so with aplomb and skill. I greatly appreciated his efficient approach to addressing my issues. Please pass on an "attaboy" from this highly satisfied customer."   –   Nancy L., Lotus, CA Dec 21, 2011
  •   4.5
      –   MINI Owner, Sacramento, CA Dec 21, 2011
  •   4.5
      –   Daniel N., Sacramento, CA Dec 20, 2011
  •   5.0
      –   Raquel S., WEST SACRAMENTO, CA Dec 19, 2011
  •   5.0
      –   MINI Owner, Galt, CA Dec 19, 2011
  •   4.5
      –   Heidi H., Lincoln, CA Dec 19, 2011
  •   5.0
      –   Margaret S., Roseville, CA Dec 19, 2011
  •   5.0
    "The people were great, the loaner was fabulous, and everyone was helpful!"   –   MINI Owner, West Sacramento, CA Dec 17, 2011
  •   5.0
      –   MINI Owner, Galt, CA Dec 17, 2011
  •   5.0
    "My car was clean and serviced at little to no inconvienence to me. The brought to my attention a future problem so i can be prepared."   –   Tamara B., Sacramento, CA Dec 16, 2011
  •   5.0
      –   MINI Owner, Rancho Cordova, CA Dec 16, 2011
  •   5.0
      –   James R., Stockton, CA Dec 15, 2011
  •   4.0
    "A dent was at a much cheaper price than I expected."   –   Randolph R., Lincoln, CA Dec 15, 2011
  •   5.0
    "Hans Dinse is not only very competent, he is also very knowledgeable when it comes to our Mini Cooper S. We are always treated with the utmost respect. The only question we had is: When is the 10% discount applied? (We opted to use the 9 months interest free credit offered by Niello.) Will it show up when we receive our credit card statement? So far we don't have any paperwork showing the 10% discount."   –   Mark L., Chico, CA Dec 15, 2011
  •   5.0
      –   Robert W., Woodland, CA Dec 15, 2011
  •   5.0
      –   MINI Owner, Fairfield, CA Dec 14, 2011
  •   5.0
      –   Andrew L., Rocklin, CA Dec 14, 2011
  •   5.0
    "It has always been a pleasure to do business with Niello Mini!"   –   Raak V., Auburn, CA Dec 14, 2011
  •   5.0
      –   Ann W., Sacramento, CA Dec 14, 2011
  •   4.5
      –   Latino S., Rocklin, CA Dec 14, 2011
  •   5.0
      –   Augustine G., Woodland, CA Dec 13, 2011
  •   5.0
    "It's comforting to know that there is "service" after purchase. At Neillo, the experience of buying a new MINI was pretty painless and the post purchase has been just as satisfying. The service staff have always been responsive and professional and personal. When I walk thru the door I still get greeted by my first name and given first class treatment. I highly recommend purchasing an auto from Neillo. I don't think you could be disappointed."   –   Deborah C., Sacramento, CA Dec 13, 2011
  •   5.0
      –   MINI Owner, Elk Grove, CA Dec 10, 2011
  •   5.0
    "Again the service provided by Neillo Mini has been fabulous!. Infact my Service Advisor Cha was so wonderful. He seems to truly care about his customer and making sure they are well taken care of. It's obvious he enjoys his job and his enthusiasm is so refreshing!! We are big Neillo Mini/BMW fans at our house. The fabulous and sincere customer service we are always provided is a BIG reason.!"   –   Cassandra H., El Dorado Hills, CA Dec 10, 2011
  •   5.0
      –   Larry T., Modesto, CA Dec 10, 2011
  •   4.5
      –   Robert F., Tahoe City, CA Dec 9, 2011
  •   5.0
    "Service was truly outstanding. My service advisor couldn't have been more helpful."   –   Cheryl G., Placerville, CA Dec 9, 2011
  •   2.5
    "The reason for my low score is this. I just brought my Mini in for service about 2 months prior. I have put on minimal mileage in the time since yet when I came in this time I was told that my maintenence warranty had expired 9 days earlier and I was due for a brake job, oil change etc. Why could this not have been told to me when I came in 2 months before??? The manager (who did not come and talk to me personally) authorized an oil change but nothing else due to the warranty expiring. The worst part about this is that I specifically asked if anything was coming up when I brought the car in earlier and was told no. That is what makes this service most unacceptable. My experience with Mini had been outstanding to this point, but this really left a bad taste in my mouth."   –   Jean-Paul T., Elk Grove, CA Dec 7, 2011
  •   2.5
    "The estimated work time was 2-3 hours, and that's what put into my schedule, the car had to be kept over night. I would have appreciated a loaner car in the beginning so I didn't have to wait around. I am a Professor at UC Davis and it was finals week, so my schedule was very tight. I wish the work time estimate was realistic."   –   Hulleah T., Woodland, CA Dec 7, 2011
  •   4.5
      –   Helen N., Sacramento, CA Dec 6, 2011
  •   5.0
      –   Gregory M., Grass Valley, CA Dec 6, 2011
  •   5.0
      –   Carol C., Sacramento, CA Dec 6, 2011
  •   5.0
      –   David S., Sacramento, CA Dec 6, 2011
  •   5.0
      –   MINI Owner, Elk Grove, CA Dec 5, 2011
  •   5.0
    "I am very happy! One quick comment. When you clean / vacuum the car, perhaps one of those micro fiber wipes would be helpful? Namely, if the customer clears out the door pockets and other parts of the car, then vacuum or wipe them down. I cleared everything out of the car, and they vaccumed the floors great, but seeing all the bits of stuff in the door pockets and under the parking brake still made things look shabby."   –   John S., Sacramento, CA Dec 2, 2011
  •   5.0
    "I was very pleased with my recent experience with Neillo MINI."   –   Salma J., Sacramento, CA Dec 2, 2011
  •   5.0
      –   ., , Dec 2, 2011
  •   4.5
      –   Suzi D., Auburn, CA Dec 2, 2011
  •   4.5
      –   Oudom R., Sacramento, CA Dec 1, 2011
  •   5.0
      –   Susan B., Sacramento, CA Nov 30, 2011
  •   5.0
      –   Robert S., Folsom, CA Nov 30, 2011
  •   5.0
    "Niello has quickly taken care of every mechanical problem we've had with our '08 Cooper/S and some of them have been very serious."   –   Pedro A., Fresno, CA Nov 30, 2011
  •   5.0
      –   Steve K., LOOMIS, CA Nov 29, 2011
  •   2.5
    "I took my Clubman in for a planned service (30,000 miles) and told my service advisor, Cha, of a few concerns (Had to reset my time and date frequently, car would reset trip mileage, oil light on). These issues were not only not fixed, but they were never on the service receipt. The only comment on the service receipt was that I wanted rear wiper checked - never asked for this. So, I called to make another service appointment which is the service appointment for this survey. I never receivd a survey for the first appointment. Cha actually recommended I stop in at my convenience to have the problem looked at and when I did this (not convenient at all as I live 20 miles from the dealership) I was told it sounded like my Mini was "a little confused" (very condescending way to speak to a customer, in my opinion) and that I had to schedule an appointment. My husband took his BMW in for service at the same time as I did for the first service appointment and there is a remarkable difference in his service (Truly Exceptional)."   –   Janice B., Davis, CA Nov 29, 2011
  •   5.0
    "All of my experiences/visits with Niello MINI has been great! They really know how to take care of their customers and their MINI."   –   Tyrone P., Carmichael, CA Nov 29, 2011
  •   5.0
      –   Dale R., Carmichael, CA Nov 28, 2011
  •   5.0
    "I was very pleased with how accommodating everyone was and that they were willing to answer all the questions I had. I appreciated their complete honesty & helpfulness."   –   Anita D., Sanger, CA Nov 27, 2011
  •   1.0
    "I recently brought my 07 MINI in because a red warning light came on. - steering wheel with a lock icon. Estimate for repair was between $900 - 1400. I was also told that I could apply for credit to finance the service fees. I then took my MINI to another shop for a second opinion, and to my surprise was told that the "faults" were one time faults and all was needed was to reset the computer. And that if the problem recurred, the next logical step would be to test the battery, as a low battery could have triggered this "fault." I'm incredibly disappointed in Niello as I can only come to one of two conclusions: either the Niello tech working on my car was incompetent (chasing a problem in the steering column that was really due to a battery or electrical issue), or dishonest (wanting to charge me for work that was not needed). Either way, you've just lost a service customer."   –   Jennifer B., Auburn, CA Nov 27, 2011
  •   5.0
      –   David T., Sacramento, CA Nov 26, 2011
  •   3.5
      –   Mark K., Sacramento, CA Nov 25, 2011
  •   4.5
      –   Lisa B., Sacramento, CA Nov 25, 2011
  •   4.5
    "Great service, thanks!"   –   Kate W., Sacramento, CA Nov 24, 2011
  •   4.5
      –   Clyde K., Sacramento, CA Nov 24, 2011
  •   5.0
      –   MINI Owner, Rocklin, CA Nov 23, 2011
  •   5.0
      –   MINI Owner, Elk Grove, CA Nov 23, 2011
  •   5.0
    "Outstanding customer service was provided by the staff...well trained & very polite. Thanks to ALL."   –   Diosdado D., Elk Grove, CA Nov 22, 2011
  •   5.0
      –   Philip F., Carmichael, CA Nov 22, 2011
  •   5.0
      –   ., , Nov 22, 2011
  •   5.0
      –   Linda L., Mckinleyville, CA Nov 22, 2011
  •   5.0
      –   Mark M., Nevada City, CA Nov 21, 2011
Niello MINI 2020 Fulton Avenue SACRAMENTO , CA 95825 Sales: (877) 270-3209